Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at (518) 762-7829 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

(518) 762-7829

Guest Feedback

Rick Ruby: OwnerRick RubyOwner

Nothing is more important to Ruby & Quiri than providing you with outstanding experiences. After every delivery, installation and service call, we call with a quick follow-up survey on your experience. This Guest Feedback page shows in real-time the responses we have received. This information is not edited and is the direct feedback (good and bad) we receive.

If your experience hasn’t been positive, our owner really wants an opportunity to make it right. Rick Ruby can be reached on his cell phone at 518-365-1139 (home is 518-835-4480) or via email at rruby@randq.com.

If you are interested in sharing your experience, we encourage you to leave a review on our Google and Yelp pages.



1401 responses
from last 100 days

What we ask our guests...

We try to ask every guest...

How likely are you to recommend Ruby & Quiri to your friends and family?

Select one: 1 2 3 4 5 6 7 8 9 10

Then we follow up with these two questions.

  • What’s the top reason you gave us that score?
  • What one thing could we have done better?

Here’s how they respond...

Dennis & Janice T.

from Johnstown Feb. 21, 2020


Top reason: Bob was great. He found the issue and helped us call Electrolux to open a case. Very pleased with service.

William & Jerilyn M.

from Gloversville Feb. 21, 2020


Top reason: Service was excellent - washer is back up and running!

Chandler & Barbara O.

from Lake Pleasant Feb. 21, 2020


Top reason: Maggie was wonderful matching the fabric of the chair to what we have already bought the guys that brought it in today were wonderful as always everything we have ever gotten from there has been top notch.

One thing: Nothing at all.

Philip & Helen J,

from Gloversville Feb. 21, 2020


Top reason: Everything is fixed & good!

Allen & Lisa J.

from Lake Pleasant Feb. 21, 2020


Top reason: Always shops here for the last 320 years and no plans to stop.

One thing: NEVER stop delivering "all the way" out to Lake Pleasant, Guest very happy we were able to deliver despite winter weather/ roads.


from Caroga Lake Feb. 21, 2020


Top reason: polite and efficient, no complaints . Great expeirence with us.

One thing: Not a thing. Always great.

Chad C.

from Broadalbin Feb. 21, 2020


Top reason: Everything went very well the sofa repair looks great I'm very pleased with the service.

One thing: nothing at all.

Gregory & Sheila T.

from Caroga Lake Feb. 21, 2020


Top reason: Just did an awesome job installing the dishwasher in a very timely fashion he was friendly & professional very knowledgeable about the appliances. Alex was very nice to work with in the store we will be back again soon.

One thing: Nothing.

Kevin 7 Lynn S.

from Mayfield Feb. 21, 2020


Top reason: Kevin was not home for service but his wife told him it went very well.

One thing: Nothing known right now.

Scott & Joan W.

from Johnstown Feb. 21, 2020


Top reason: Always a great experience and very happy with everything.

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