Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at (518) 762-7829 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

(518) 762-7829

Guest Feedback

Rick Ruby: OwnerRick RubyOwner

Nothing is more important to Ruby & Quiri than providing you with outstanding experiences. After every delivery, installation and service call, we call with a quick follow-up survey on your experience. This Guest Feedback page shows in real-time the responses we have received. This information is not edited and is the direct feedback (good and bad) we receive.

If your experience hasn’t been positive, our owner really wants an opportunity to make it right. Rick Ruby can be reached on his cell phone at 518-365-1139 (home is 518-835-4480) or via email at rruby@randq.com.

If you are interested in sharing your experience, we encourage you to leave a review on our Google and Yelp pages.

Average
Rating

9.9

1227 responses
from last 100 days

What we ask our guests...

We try to ask every guest...

How likely are you to recommend Ruby & Quiri to your friends and family?

Select one: 1 2 3 4 5 6 7 8 9 10

Then we follow up with these two questions.

  • What’s the top reason you gave us that score?
  • What one thing could we have done better?

Here’s how they respond...

Janet D.

from Johnstown Feb. 19, 2019

10

Top reason: The delivery team was great. They worked well through the snow and us having a very small patio.

One thing: Nothing at the moment

Richard & Andrea

from Gloversville Feb. 19, 2019

10

Top reason: Delivery team did a very nice job. Super friendly delivery team and staff at the store that made the experience a good one.

Davis & Pat

from Ballston Spa Feb. 19, 2019

10

Top reason: Everyone we worked with at the store was very friendly and the delivery was great. Could not ask for anything better. Very happy with how everything turned out.

Anonymous

from Johnstown Feb. 18, 2019

10

Top reason: Service went good. Fridge is up and running again.

Bill

from Gloversville Feb. 18, 2019

10

Top reason: New chair is excellent.

Anonymous

from Gloversville Feb. 18, 2019

10

Top reason: Ken is great, very polite and knowledgeable. He definitely gets 12 GOLD STARS!!!

Anonymous

from Johnstown Feb. 18, 2019

10

Top reason: Service went great.

Anonymous

from Johnstown Feb. 18, 2019

10

Top reason: Ken was very polite and informative and I am completely satisfied.

One thing: nothing at all.

Anonymous

from Amsterdam Feb. 18, 2019

10

Top reason: Service was good.

Anonymous

from Amsterdam Feb. 18, 2019

9

Top reason: Little stain on Mattress but service worked well with me

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