Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at (518) 762-7829 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

(518) 762-7829

Guest Feedback

Rick Ruby: OwnerRick RubyOwner

Nothing is more important to Ruby & Quiri than providing you with outstanding experiences. After every delivery, installation and service call, we call with a quick follow-up survey on your experience. This Guest Feedback page shows in real-time the responses we have received. This information is not edited and is the direct feedback (good and bad) we receive.

If your experience hasn’t been positive, our owner really wants an opportunity to make it right. Rick Ruby can be reached on his cell phone at 518-365-1139 (home is 518-835-4480) or via email at rruby@randq.com.

If you are interested in sharing your experience, we encourage you to leave a review on our Google and Yelp pages.



1501 responses
from last 100 days

What we ask our guests...

We try to ask every guest...

How likely are you to recommend Ruby & Quiri to your friends and family?

Select one: 1 2 3 4 5 6 7 8 9 10

Then we follow up with these two questions.

  • What’s the top reason you gave us that score?
  • What one thing could we have done better?

Here’s how they respond...

Matt C

from Northville Jan. 17, 2020


Top reason: ​Delivery went great. Can't wait to try my new mattress.

Paula S.

from Amsterdam Jan. 17, 2020


Top reason: Delivery went great. Team were kind and efficent.

Lori P.

from Gloversville Jan. 17, 2020


Top reason: Everything looks great! Delivery team did a great job!

Jodi V.

from Amsterdam Jan. 17, 2020


Top reason: Delivery went great.

Kirk & Mary H.

from Wells Jan. 17, 2020


Top reason: Max and Kyle were very patient with me. Delivery went excellent.

Gina P.

from Rexford Jan. 17, 2020


Top reason: Delivery went great.

Mel & Laura L.

from Piseco Jan. 16, 2020


Top reason: Service is always great!

Doug & Cathy B.

from Mayfield Jan. 16, 2020


Top reason: Service went great.

Doris P.

from Wells Jan. 16, 2020


Top reason: I really appreciate your service help.

Lisa B.

from Johnstown Jan. 16, 2020


Top reason: Everything went very well with Tim today for service. The chair is working fine now. I'm happy with it so I'll let you know if I need you again.

One thing: No not that i cam think of.

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